Returns Policy & Form

We realise that shopping online without physically seeing the item/s can sometimes be hard and therefore we would like to make your online shopping experience at I Love Tunics website easy and fun! Therefore anything you purchase (inc SALE items) can be returned back to us in the event of incorrect size / fit / colour or even change of mind upto 30 days from the purchase date. Kindly pack them gently and we will be grateful if they are folded with tags showing on top

All returns are processed as store credit - we do not offer refunds (unless deemed faulty (eg. incorrectly stitched) or significantly different from description (eg. you ordered sleeves & received sleeveless). Our Returns Policy is in accordance with QLD Govt Consumer Laws

On our website our Returns Policy is explained extensively in three locations

  1. Firstly, under ALL the product pages under 'Delivery & Returns' Tab 
  2. Secondly, under the main menu of the website. Our Returns Policy is one of the prominent links
  3. Lastly, at the time of adding item/s to cart we have included a tick box to alert you of it. Proceeding forward acknowledges “I have read and understood the Sizing Guide and Returns Policy” 

Note: Upon receiving the returned item/s please allow 3 - 4 business days for us to process your return and issue a store credit. You will then receive 2 emails from us - one will be returns process notification & second one will be your store credit voucher

 

What cannot be returned: Item/s outside the 30 days window. If due to circumstances your returns will be a few days over - please contact us before sending and we will be happy to make an exception where possible

Returned items need to be in their original condition; with no damage or stains, all tags attached, unworn/unwashed and not have any pet hair, odours or smell of washing detergent / perfume. Returns will not be processed for item/s that cannot be resold as brand new for any of the above reasons

 

Return postage: You will need to cover the cost of return postage & we strongly recommend that you get a tracking number from Australia Post for your return as we do not take responsibility for missing parcels. Once your returns are received and processed back in our system we will issue a store credit for the value of the returned item/s and as a goodwill gesture will also include your original postage charge (upto $7.95) so this way you can exchange for other item/s at a time of your choice and not pay for postage again. Our store credits have no expiry dates 

 

Store credits: Our store credits do not have an expiry date and they can be used repeatedly till exhausted. Store credit can also be used to purchase gift card/s that can be used or gifted to others as well

 

Payment provider returns:  Any returns that were purchased through Afterpay, Zippay or Klarna will still receive store credits as explained before, and therefore your personal agreement with credit providers will still stand and you will still be responsible for any scheduled repayments

 

I need to exchange an item: We recommend returning your item back to us, then using your store credit to place a new order, however if you want the item/s in a hurry! or concerned it may sell out then we suggest that you purchase the replacement item/s and email to alert us and we will refund the original order amount in full (only $7.95 for international postage) via the payment method used. Please note, the new order must be of the same or higher value

 

Item/s faulty or not as described: We are meticulous in quality checking and make sure that the item/s are in perfect condition before they are dispatched. Having said that, we realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise kindly email us at ' email@ilovetunics.com ' with clear photos of the fault(s) and details of the issue, also please include your order number in the subject line

We will assess the issue and if the item/s are deemed faulty or not as described (significantly different) we will offer a replacement (where available), store credit or a refund. All refunds will be issued via the payment method you used to purchase the item/s

Note: All returns need to adhere to 30 day returns window as explained before

 

Damaged item/s: We strongly advise you to read wash instructions carefully before washing them. We recommend hand washing all our garments in cold water with gentle detergents and NOT to put them in dryers. Any returns due to shrinkage, colour runs, faulty fabric, open seams (once worn) will only be accepted within 30 days of receiving the item/s. We may ask for the faulty item/s to be returned to us or the supplier for assessment. Approved returns will be offered exchanges and if not available then store credits only. Any faults outside the above time frame will be considered as ‘wear & tear’ and not eligible for returns

 

How do I return my item/s?

Please follow the below process for returning your item/s to us. To begin the returns process please click below:

 

I Love Tunics Returns Form

 

(will open in new page) To find your order number please check the order confirmation email we sent when you placed the order - the order number is in the subject field of email & also on the top right hand in the body of the email as well. If you're not sure or unable to find it then please email or call us. Please make sure that you are using the same email to request the return that was used to place the order. Follow the prompts to submit the returns request. It will be very helpful if you can include a note advising of any previous conversations and / or what you would like instead or store credit

 

Returns address 

I Love Tunics

28 Riverview Road

Nerang, QLD - 4211

(The above returns address will automatically be emailed to you as well)

 

Once the returns form has been submitted, kindly repack the item in its original packaging, ensuring the labels and tags are still attached and return the package by using the 'Registered Post' satchel available at the post office counter. Please include the order number and the RA (Return Authorisation) number in the package. You can either print the RA confirmation or simply write them clearly on a piece of paper. At the time of sending by post / courier please obtain proof of postage and a tracking number (do not simply drop the package in letter box) as the returns remain your responsibility until we receive the package back and the status is marked as 'Delivered' .Once we receive the item/s back the requested action (exchange or store credit) will be actioned within 3-4 business days


Have you received my return?

Please track your return via your chosen delivery service and see when it will reach our address - this usually takes 3 -10 business days. Once your return has reached our address, kindly allow up to 3 business days for us to process your return. Once your returns are processed at our end you will receive a confirmation email from us. In case you receive our returns processed email, however do not receive the store credit email within 24 hrs, then kindly check your spam / promotions folder before contacting us as sometimes it gets filtered out incorrectly