Tunics Sizing Guide 

 

Our garments come in a variety of styles, fabrics and patterns from manufacturers based not only in Australia, but also worldwide. With no standardised Australian sizing guide to adhere to, the garments that we receive sometimes can vary in sizing measurements. As we are all unique with different body shapes, proportions & heights, therefore after a long deliberation we have decided to use garment measurements, rather than body for our sizing chart in order to offer the best possible fitting. Moreover, Tunics usually have a more relaxed & casual fit than say a fitted dress - therefore we find that it would be misleading to have a chart with generic bust, waist and hip measurements as they can be as unique as the style & fitting of tunic itself

At I Love Tunics, we understand that buying online without trying on the garment can be challenging and therefore we are committed in providing a great overall transaction, which includes a great fit. From our experience we find that if the bust fits well then in most cases the rest of the measurements fall into place automatically as the designer would have taken all that in consideration

We measure the garments by laying them flat on a table and then measuring Bust, Waist & Hip in cm's. We then compare the results to our sizing chart to ensure they are 'true to size' In some cases we re-size the garment where required and therefore if you receive a garment with a different size tag than what you ordered then please take note of the enclosed slip advising you of above

 

 

 

 

Ladies Pants Sizing Guide

 

Please note the above is a guide only, and keep in mind that there can still be variations due to the fabrics, cuts & patterns used by different suppliers. You are most welcome to message / call us to clarify any sizing questions. We have been selling ladies garments for many years and have used this formula with great success. Be rest assured if you receive any garment/s from us that does not fit well then you can simply return ( fill returns form here) it for an exchange or a store credit

 

 

Delivery Policy

All deliveries within Australia are sent via Australia Post 'parcel post' service and over the years we have found them to be very reliable and dependable. Transit time within Australia usually varies between 3 to 7 working days depending on where you live. International deliveries can take longer to reach the destination. We dispatch orders within 3 business days once payment has cleared & 1 business day for express post. In rare instances if the ordered item is found to be damaged at final inspection or is out of stock, you will be notified and you can then select between waiting for restock (where possible) , select another item/s  or receive a refund

Flat rate postage: To simplify postage we have decided to charge a flat fee per transaction regardless of the number of items ordered for both domestic and international. We have subsidised the postage cost and currently it is $7.95 Australia wide for regular, $11.95 for express (upon request) and the balance of the cost is on us. International postage will be $24.99 worldwide for upto 1Kg- this will include signature on delivery & insurance for peace of mind. Therefore you can shop with complete confidence that there are no additional hidden postage costs or surcharges

Note: Any customs or import duties will be buyer’s responsibility as we have no control over them

Shipping information: Please ensure that the correct shipping details are entered at the time of checkout as we will not be held responsible if the delivery goes missing or lost in transit due to incorrect details. If due to incorrectly entered detailed the parcel is returned back to us we will charge delivery fee again to re-deliver

Order not received: Please bear in mind that once the package has been lodged with Aus Post we have no control over any delivery issues or delayed delivery time frames - especially in busy seasons. Once you have received confirmation from our end that your order has been dispatched then please contact Australia Post on 137 678 or use the tracking number sent by us to track your shipment on the Australia Post Website - (will open in a new window). In an exceptional circumstance if your tracking says ‘Delivered’ however you have not received your order, then please contact your local post office to lodge a case and they will be able to investigate further

Note: If no one is available to receive the package, the postal officers may not leave the package in the letterbox or outside the front door. Usually a note is left in the letter box alerting you to pick it up from your local post office

Order gone missing: In the unlikely event of the order going missing in transit  (confirmed by Australia Post), we request that you keep patience till the case is investigated and resolved by Australia Post with a definite outcome. We are unable to offer any replacements or refunds until the case is closed

Please note that despite our best endeavours there can be rare occasions where a delivery is delayed due to factors outside our control. So we request your patience and cooperation in these exceptional circumstances.

 

 

Returns Policy

 

We realise that shopping online without physically seeing the item/s can sometimes be hard and therefore we would like to make your online shopping experience at I Love Tunics website easy and fun! Therefore anything you purchase (inc SALE items) can be returned back to us in the event of incorrect size / fit / colour or even change of mind upto 30 days from the purchase date. Kindly pack them gently and we will be grateful if they are folded with tags showing on top

All returns are processed as store credit - we do not offer refunds (unless deemed faulty (eg. incorrectly stitched) or significantly different from description (eg. you ordered sleeves & received sleeveless). Our Returns Policy is in accordance with QLD Govt Consumer Laws

On our website our Returns Policy is explained extensively in three locations

1. Firstly, under ALL the product pages under 'Delivery & Returns' Tab 
2. Secondly, under the main menu of the website. Our Returns Policy is one of the prominent links
3. Lastly, at the time of adding item/s to cart we have included a tick box to alert you of it. Proceeding forward acknowledges “I have read and understood the Sizing Guide and Returns Policy” 

Note: Upon receiving the returned item/s please allow 3 - 4 business days for us to process your return and issue a store credit. You will then receive 2 emails from us - one will be returns process notification & second one will be your store credit voucher

What cannot be returned: Item/s outside the 30 days window. If due to circumstances your returns will be a few days over - please contact us before sending and we will be happy to make an exception where possible

Returned items need to be in their original condition; with no damage or stains, all tags attached, unworn/unwashed and not have any pet hair, odours or smell of washing detergent / perfume. Returns will not be processed for item/s that cannot be resold as brand new for any of the above reasons

Return postage: You will need to cover the cost of return postage & we strongly recommend that you get a tracking number from Australia Post for your return as we do not take responsibility for missing parcels. Once your returns are received and processed back in our system we will issue a store credit for the value of the returned item/s and as a goodwill gesture will also include your original postage charge (upto $7.95) so this way you can exchange for other item/s at a time of your choice and not pay for postage again. Our store credits have no expiry dates 

Store credits: Our store credits do not have an expiry date and they can be used repeatedly till exhausted. Store credit can also be used to purchase gift card/s that can be used or gifted to others as well

Payment provider returns:  Any returns that were purchased through Afterpay, Zippay or Klarna will still receive store credits as explained before, and therefore your personal agreement with credit providers will still stand and you will still be responsible for any scheduled repayments

I need to exchange an item: We recommend returning your item back to us, then using your store credit to place a new order, however if you want the item/s in a hurry! or concerned it may sell out then we suggest that you purchase the replacement item/s and email to alert us and we will refund the original order amount in full (only $7.95 for international postage) via the payment method used. Please note, the new order must be of the same or higher value

Item/s faulty or not as described: We are meticulous in quality checking and make sure that the item/s are in perfect condition before they are dispatched. Having said that, we realise that in exceptional cases a damaged item might slip through or an incorrect item is sent by mistake. If that situation does arise kindly email us at ' email@ilovetunics.com ' with clear photos of the fault(s) and details of the issue, also please include your order number in the subject line

We will assess the issue and if the item/s are deemed faulty or not as described (significantly different) we will offer a replacement (where available), store credit or a refund. All refunds will be issued via the payment method you used to purchase the item/s

Note: All returns need to adhere to 30 day returns window as explained before

Damaged item/s: We strongly advise you to read wash instructions carefully before washing them. We recommend hand washing all our garments in cold water with gentle detergents and NOT to put them in dryers. Any returns due to shrinkage, colour runs, faulty fabric, open seams (once worn) will only be accepted within 30 days of receiving the item/s. We may ask for the faulty item/s to be returned to us or the supplier for assessment. Approved returns will be offered exchanges and if not available then store credits only. Any faults outside the above time frame will be considered as ‘wear & tear’ and not eligible for returns

How do I return my item/s?

Please follow the below process for returning your item/s to us:

To begin the returns process please click the Returns Form (will open in new page) To find your order number please check the order confirmation email we sent when you placed the order - the order number is in the subject field of email & also on the top right hand in the body of the email as well. If you're not sure or unable to find it then please email or call us. Please make sure that you are using the same email to request the return that was used to place the order. Follow the prompts to submit the returns request. It will be very helpful if you can include a note advising of any previous conversations and / or what you would like instead or store credit

Returns address 

I Love Tunics

Unit 2, 10 Northward St

Upper Coomera

QLD - 4209

(The above returns address will automatically be emailed to you as well)

Once the returns form has been submitted, kindly repack the item in its original packaging, ensuring the labels and tags are still attached and return the package by using the 'Registered Post' satchel available at the post office counter. Please include the order number and the RA (Return Authorisation) number in the package. You can either print the RA confirmation or simply write them clearly on a piece of paper. At the time of sending by post / courier please obtain proof of postage and a tracking number (do not simply drop the package in letter box) as the returns remain your responsibility until we receive the package back and the status is marked as 'Delivered' .Once we receive the item/s back the requested action (exchange or store credit) will be actioned within 3-4 business days

Have you received my return?

Please track your return via your chosen delivery service and see when it will reach our address - this usually takes 3 -10 business days. Once your return has reached our address, kindly allow up to 3 business days for us to process your return. Once your returns are processed at our end you will receive a confirmation email from us. In case you receive our returns processed email, however do not receive the store credit email within 24 hrs, then kindly check your spam / promotions folder before contacting us as sometimes it gets filtered out incorrectly

Natalia

Height:172 cm / 5ft 8in
Chest:88 cm / 35 in
Waist:60 cm / 24 in
Hips:90 cm / 35 in
Top size: Aus 10
Pant size: Aus 10

Siobhain

Height:176 cm / 5ft 9in
Chest:93 cm / 37 in
Waist:68 cm / 27 in
Hips:93 cm / 37 in
Top size: Aus 10
Pant size: Aus 10

Kate

Height:173 cm / 5ft 8in
Chest:92 cm / 36 in
Waist:76 cm / 30 in
Hips:95 cm / 37 in
Top size: Aus 12
Pant size: Aus 12

Amardy

Height:178 cm / 5ft 10in
Waist:71 cm / 28 in
Hips:81 cm / 32 in
Top size: Aus 12
Pant size: Aus 12

Lee

Height:168 cm / 5ft 6in
Chest:92 cm / 36 in
Waist:75 cm / 30 in
Hips:85 cm / 33 in
Top size: Aus 10
Pant size: Aus 12

Nicole

Height:177 cm / 5ft 10in
Chest:86 cm / 34 in
Waist:72 cm / 28 in
Hips:98 cm / 39 in
Top size: Aus 10
Pant size: Aus 10

Danielle

Height:170 cm / 5ft 7in
Chest:86 cm / 34 in
Waist:74 cm / 29 in
Hips:92 cm / 36 in
Top size: Aus 10
Pant size: Aus 10